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‘Lost’ and ‘Desperate Housewives’ downloaders crash ABC servers, and the meaning of piracy

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What does it mean when music and movies and books are pirated online, or via bootleg DVDs or CDs? It means there’s an avenue of demand that is not being met by the legitimate producers of the material and not, most likely, that ordinary consumers are looking to get away with getting something for nothing. iTunes has proven that people will pay for what they want -- in this case, downloadable singles -- when they are offered the opportunity to do so.

When I see people selling bootleg DVDs of new theatrical releases on the subway in New York (early this week, copies of An American Haunting were already being hawked, even though the film didn’t open till today), I don’t see people looking to undercut the efforts of the creative artists whose work they clearly enjoy -- I’m not even sure that most people appreciate that piracy means you’re taking money out of the pocket of actors and directors and musicians and writers. What I do see are people for whom the multiplex experience is not a vital component of enjoying a film, or people for whom extras-packed DVDs are not a vital component of enjoying a film at home. What I do see are people saying, “This is how I want to see a new movie,” and what I do see is that they are indeed paying for this... but instead of paying the legitimate producers of the material, they’re paying the well-oiled criminal organizations that produce the bootleg DVDs. It’s a revenue stream that the movie studios are ignoring, to their own detriment, for no reason that makes any sense. These people who want to watch movies like this are not going to go away, and if the studios were smart, they would figure out a way to get these people to pay them.

The TV networks are finally catching on to the concept that if so many people are willing to download episodes of TV shows from illegal sources, they may well be willing to download episodes of TV shows from legitimate sources. But maybe they don’t realize how huge the demand is. ABC got a shock early this week:

ABC Site Buckles as Network Streams First Ad-Supported Shows

ABC's Web site crashed twice [on Tuesday] as Internet users flocked to watch streaming versions of its most popular shows, including "Lost" and "Desperate Housewives."

It was the first time the shows were available online directly from the network, and the first time the advertising community had gotten a look at what ad products would be offered. It was also the first opportunity for the industry to gauge how popular such an ad-supported offering might be with consumers.

[from ClickZ News]

What floors me is that ABC obviously dramatically underestimated how popular these offerings would be -- that’s the only explanation for the fact that its servers were overwhelmed. How execs there could not have had an inkling of the demand is a mystery... but perhaps if they see that there is money to made by giving viewers what they want, they’ll, you know, give it to us.

3 Comments

It is amazing how clueless and out of touch these people are, yeah. I mean, at least this is a step in the right direction, but if they were smart they'd offer up a torrent of the shows (hell, they could even make their own BitTorrent client that would only download torrents that ABC put out, lest people get a program like Azureus and figure out that they can download other content illegally), set up a bunch of seeds when the show becomes available, and then let the users downloading the show provide the bandwidth. Bam, basically zero distribution costs, you can put out higher quality versions with the ads in them, put ads on the page where you download the torrents and/or client, and voila. Will some people skip past the commercials? Sure. But lots of people are already doing that with VCRs and PVRs, or just downloading torrents that are out there right now with the commercials cut out. So which would you prefer? A bunch of people getting the versions with commercials in them and possibly seeing them, or a bunch of people getting the versions without commercials and definitely not seeing them? Hell, throw in some more clever ads like that Hanso Foundation one from Wednesday night's Lost, and I'll guarantee most of the people will pay attention to the commercials. It's amazing how short-sighted these companies are. They're so fixated on coming up with a way to get the shows to people that is impossible to pirate (like people aren't doing that already anyway) and impossible to skip commercials in (again, already happening) that they dismiss an entire huge marketing possibility and leave it to be filled by pirates. Totally cutting off their nose to spite their face, because they think that once they hit on a successful business model, they should have some bizarre right to be able to keep using that same model forever and ever no matter how much the world changes around them.
It's not just downloading TV shows that can bring down a server to the surprise of the owner, either. I remember trying to get a ticket for the LotR Trilogy Tuesday through Movietickets.com and dealing with customer service over the phone when it kept freezing up on me. The CS rep had no clue what was going on--I mean, she had not even been warned about this massively huge event that I would have thought MT.com and Fandango would have been telling their reps about for weeks in advance. Yet another sign that Suits, especially those in the entertainment businesses that cater to geeks and other obsessives, have no clue just how deep the longing for good entertainment is out here in the real world.
Given that it's a network trying it, I think ABC has done ok with their tv download service. It's not really download, just a flash player. And they certainly could have done better (must I watch the same movie clip ad 4 times to get through an episode?), but it's progress. I had thought that they were going to make it a real download, with the tv commercials embedded like they would have if I'd recorded it from broadcast. The flash ads were not what I was expecting. And doing it this way means not taking advantage of torrents or p2p to handle the transfer load. But, whatever. It's in the right direction. CBS on the other hand... numbnuts. Their "Innertube" broadband TV doesn't actually have shows on it. It has a few innertube-only programs and the rest are actor interviews for the shows you watch. WTF. That's their brave foray into the connected era? Broadcast actor interviews? I sent them an email asking for real content, not that I think they'll listen.

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I'm MaryAnn Johanson, writer and editor, and this is my scratch pad, idea-jotter-downer, portfolio and resume, and general hang-out blog.

• film/TV/pop culture critic at FlickFilosopher.com
• contributor, Film.com
• member, Online Film Critics Society
• member, Alliance of Women Film Journalists
• member, International Academy of Digital Arts and Sciences

Location: New York City
[email me]

photo by David Speranza

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