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To speak to a customer service representative...

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You’ve seen that TV ad with the guy who travels a figurative seven circles of hell to get to an actual human when he calls his credit card company, right? (“For a shinier credit card, say Yes.” “No!”).

If you’ve ever had that frustrating experience of trying to navigate your way through a menu that’s more a maze worthy of containing a minotaur, then you will appreciate gethuman cheats, which may achieve a new high of geeky public service. The site lists dozens (hundreds, maybe) of companies and the secret phone keystroke that will take you directly to a real live actual human being, although probably one in India. (“During prompts, press * then # twice” -- quick, which meganational globocorp doesn’t want you to know that?)

There’s cheat codes, and then there’s cheat codes. Someone’s earning lots of Whuffie for this site.

4 Comments

Y'know, based on my ghastly experience working as a temp customer service rep for AOL, I suspect you're often better off just figuring out the menus. Often, you're just getting to a human faster... who can't help you, because you didn't go to the appropriate menu. "Oh, that's a problem for Billing, please hold while I transfer you," that sort of thing. And you wind up taking more time than otherwise. Depends on the system and what your goal is, though.
Yeah, but some systems never offer you the option of speaking to a person. And I've spent frustrating minutes on systems where you follow all the instructions and finally get sent to a person and it *still* turns out that you're in the wrong place. If that's gonna happen anyway, might as well skip some of the nonsense.
My technique is loudly wail "Operator!" more times than Sade and Jim Croce combined.
theres a x online contacts is there anyway i can fix the problem?

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I'm MaryAnn Johanson, writer and editor, and this is my scratch pad, idea-jotter-downer, portfolio and resume, and general hang-out blog.

• film/TV/pop culture critic at FlickFilosopher.com
• contributor, Film.com
• member, Online Film Critics Society
• member, Alliance of Women Film Journalists
• member, International Academy of Digital Arts and Sciences

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